At Tech Geek LLC, we take the job of tech support really seriously, ensuring that our clients can always get the expert assistance quickly whenever they need. The majority of our services come with upgrades and 24/7 support. People, who don’t have a clear idea about the tech support services that we offer can browse through the details of each type of support we offer and then can select the level of support that the business requires.
The team members of our company are highly skilled and boasting the post-secondary accreditation in a complete range of technical disciplines and also have several years of experience and exceptional track records in offering service and support for different types of technical issues.
The tech support services that we offer include:
- Antivirus Support (Virus removal and anti-virus upgrade)
- Brand Support (Repairing and recovering the OS or the operating system of the computers)
- Browser Support (Browser issues resolution)
- Printer Support (Settings and repair of different printer issues)
- Remote technical support for different issues of computer software, settings and files
- On the basis of the service type that you choose, you will get the access to the expert engineers of our company for one-to-one support through telephone or email. Apart from that, the clients can also access our searchable, comprehensive and web-based support knowledge-base quite easily.
- Apart from that, the tech support services that we offer are proactive. It means, the users will be able to hear about the general information as well as the latest product news about the services. Besides, the clients will also get assistance while installing, upgrading or configuring the products and resolving the technical issues. There is no limit on how much support our clients will get from us. Rise as many supports as you need and we will fix the issues successfully.
- Irrespective of the tech support that you choose from us, you will be able to gain a complete range of benefits like:
• Get assistance 24/7 through web, email or phone
• Get assistance, even on the cross platform issues
Additional benefits include: formal service level agreements with the escalation times and target response and a technical support manager overseeing all the activities regarding tech support.
The approach of our company to offer the tech support services is flexible, global and also tailor made to meet with the specific level targets and the metrics of our client companies. This is also the way, through which we ensure efficiency, maximum utilization and the quality standards while lowering the call handle times, improving the case-handling and the closure rates for cost savings and also enhancing the first contact resolution.
As a whole, Tech Geek LLC is well known for offering ongoing tech support services to all the clients to keep their networks or computer, laptops and other peripherals like printers performing at the peak levels. All you need to do is to choose the option of support that works best for you. In case you have any doubt, you can call our executives for assistance.